Every care plan, shift note and incident checked as it is written. Every assessment, correction and version held as an evidence chain your assessor can follow. Kept independently of the system that produced the record.
Every note checked against the standards your auditor uses.
Reportable events surfaced and documented to standard.
Emerging risk surfaces before it becomes a critical incident.
The evidence trail assembles itself as work happens.
Plans are uploaded, then left unreviewed after incidents, discharges, medication changes or new allied health advice. The document exists. It no longer reflects the person.
Falls, choking, behaviours and deterioration appear in documents without controls, evidence prompts or review dates. Documented risk without controls is still unmanaged risk.
A note saying "no issues" does not evidence medication support, mealtime supervision, de-escalation or goal progress. The care plan says one thing. The shift note proves nothing.
Managers spend hours pulling plans, notes, incidents and reviews together because the evidence chain was never built as work happened. The audit pack should be a by-product of daily operation, not a crisis response.
"Participant had a good day. No issues observed."
Submitted for a critical-risk participant with an active BSP, three mandatory documentation requirements, and a plan review in 6 weeks. NoteGate would have blocked it.
As CEO, the documentation risk was mine to carry, and invisible until an audit. NoteGate closes the gaps before they form: every note meets the standard before it’s recorded, the evidence chain links itself as work happens, and anything missing reaches my team before a regulator can ask. My people decide every word. I finally know the records hold.
Every note is checked against the standards your auditor uses before it is saved. Incidents, risks and reviews link themselves to the participant as work happens, so the audit pack is a by-product, not a scramble.
Structured fields plus narrative, with mandatory prompts drawn from the participant's care plan and BSP.
Scored across completeness, specificity, goal alignment, risk and handover. Identifiers are tokenised before transmission.
Notes below the acceptance score return to the worker with precise corrections. High-risk participants route to supervisor review.
The accepted note goes to your system. The assessment, the corrections, the version history and the standards mapping stay in NoteGate, where an assessor can follow them. One evidence standard across every system you run.
Core gates run for every provider. Specialist gates activate only when a participant's plan flags the need.
Three gates check the work. Three hold the proof.
Builds and validates care plans from referrals, NDIS plans, BSPs and assessments, and generates participant-specific worker instructions.
Every note scored across five dimensions before it enters the record, with exact corrections when it falls short.
Guided capture with NDIS and SIRS reportability triage, corrective actions, and pre-submission language checks.
Checks that every identified risk has controls, review dates, escalation pathways and evidence prompts.
Flags expired, outdated or weak documentation and triggers review when needs, risks or goals change.
Pulls care plans, notes, incidents, risks and reviews into an audit-ready trail, built as work happens.
Short, participant-linked good-practice refreshers at the point of documentation build a continuous, audit-ready record of competency. Private to the worker, and it never blocks a note or an incident report.
Two things you can check before you trust us with a single note: the standard NoteGate enforces, and where your data lives.
Every note is scored against the NDIS Practice Standards and the Aged Care Act 2024 before it is accepted, and before it reaches your system. A note that reads “had a good day” for a critical-risk participant with an active behaviour support plan is blocked, with the exact correction the worker needs to make. Watch it happen in the demo above.
Participant data is stored only in Sydney, on AWS ap-southeast-2, behind a region-deny policy enforced in the architecture. Participant identifiers are removed before any external processing, and your data is never used to train AI. Verifiable on request.
The worker is always the author. Every decision stays with your staff. Start free, no lock-in.
One platform for all three sectors, each note checked against its own clinical rule set.
Notes are checked against participant NDIS goals, behaviour support plan requirements, and mandatory observation rules sourced from uploaded clinical documents.
Notes are checked against the 7 Strengthened Aged Care Quality Standards (eff. 1 November 2025) and the 14 Mandatory Quality Indicator Program domains.
Notes are checked against DVA Community Nursing Program requirements, treatment principles, and clinical documentation standards under the Veterans’ Entitlements Act 1986 and MRCA 2004.
From 1 July 2026, SIL providers must register under Group 0138 and prove in certification audits that participant-centred support is observable in practice, not just promised in policy. The question is no longer "Do you have a policy?" It is: can you prove your workers applied it in the participant's home?
Does your workforce management system translate into consistent, observable practice in the participant's home?
Can workers show they supported the participant's decision-making, will, and preference at the point of support?
Policies do not prove practice. Shift notes do.
Generic shift notes cannot prove participant-specific support. NoteGate checks every note against the person's actual support requirements — goals, risks, communication needs, behaviour support plan strategies, and required observations.
Your next audit may be later. Your evidence record starts on 1 July 2026.
Group 0138 providers are audited against the new standards at their next mid-term or renewal audit. Every shift note from 1 July 2026 is part of that evidence trail.
Submit shift notes straight from whichever CRM your team already uses for rostering, billing and archiving documents, over REST API or CSV. NoteGate maps your fields automatically, with no change to your existing workflow.
Guided prompts, NDIS and SIRS reportability triage, and pre-submission checks. Authorship always stays with the worker.
How it compares →A live risk register, Practice Standards evidence mapping, and one-click audit packs from your validated notes. Every signal reviewed by your staff.
Explore →Supervisor reports and plan-review evidence assemble from validated notes into a lodgement-ready document: goal coverage, functional trends, incident risk summary.
See plans →Cost grows with your caseload, not your headcount. Far less than the corrective actions or registration conditions a documentation failure can trigger.
All plans include: Unlimited worker accounts · PDF & plain text export · NDIS, aged care, and DVA rule sets · Australian data residency · AI training non-use guarantee
APP 8 cross-border obligations satisfied through ZDR agreement and DeIDProxy tokenisation. Automated decision disclosure ready for December 2026.
Protected NDIS information obligations enforced. Participant identifiers never transmitted to external AI systems. NDIS Quality and Safeguards Commission standards supported.
7 Strengthened Quality Standards (eff. 1 Nov 2025). SIRS-ready documentation fields on every shift note. 14 Mandatory Quality Indicator domains tracked. Designed for use alongside Aged Care Quality and Safety Commission standards.
All data stored exclusively on AWS ap-southeast-2 (Sydney). Region-deny S3 bucket policy enforced by architecture. No participant data ever leaves Australia. Verifiable on request.
Solo and Starter - start immediately, no credit card required. Growth and above - 14-day free trial included.
Or book a 20-minute demo for organisations with 30+ participants.