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SIL providers

SIL certification audit: show practice, not policy.

NoteGate is NDIS, Aged Care and DVA documentation compliance software by AgenticX Australia.

The new SIL Practice Standards module requires observable practice. Your notes are where auditors look for it.

Book a SIL walkthrough → What auditors sample
For NDIS SIL providers registered under Group 0138

What is NDIS SIL compliance software?

NDIS SIL compliance software helps providers of supported independent living keep records that show observable, participant-centred support against the SIL Practice Standards, which apply from 1 July 2026, and where relevant the Group 0138 registration and certification audit that follow (mandatory registration for SIL).

NoteGate is NDIS SIL compliance software for the documentation side. It checks shift notes at the point of writing against participant-specific rules and keeps the evidence trail. It supports documentation for the supported decision-making, safeguarding and practice governance standards and does not determine whether a provider meets them. See the overview of NDIS compliance software and the guide to SIL mandatory registration.

Where things stand

Registration is required. The module is audited at your next audit.

NDIS SIL providers must be registered with the NDIS Commission. The SIL Practice Standards module applies from 1 July 2026 and is audited at the provider’s next audit.

Registration
Registration is now required

From 1 July 2026, NDIS SIL providers must be registered with the NDIS Commission. Registered providers delivering SIL are registered under Group 0138, Assistance with Supported Independent Living.

The module
Four standards

The SIL Practice Standards module covers Supported Decision-Making, Safeguarding, Practice Governance, and Agreements about tenancy, housing and support arrangements.

Audit
Practice is demonstrated

The module requires practice to be demonstrated, not only documented in policy. Shift notes are one of the main records that can show it.

What observable practice looks like in daily notes
  • Supported Decision-Making: the choice offered and how the participant communicated a preference.
  • Safeguarding: the risk observed and the steps taken in response.
  • Practice Governance: support that is consistent across workers and shifts.
  • Agreements: changes to tenancy, housing or support arrangements recorded against the agreement.
How NoteGate builds that evidence
  • Each shift note is checked against the participant’s plan and the relevant standards before it is saved.
  • Notes below the threshold go back to the worker with specific corrections.
  • The assessment, corrections, version history and standards mapping are retained as the evidence trail.
What the standards expect from documentation

Consistency across workers and shifts is an expectation.

The new SIL Practice Standards set clear expectations for what good support looks like in practice. Documentation can show it is happening - shift by shift, worker by worker, home by home.

Illustrative example. Not real participant data.

What auditors may look for

Supported decision-making

Workers are expected to support participants to make decisions about daily life, routines, relationships and their home. Shift notes are where a provider can show what choice was offered, how the participant communicated a preference, and whether their will and preference was followed.

Current: does not prove supported decision-making
"Client was offered dinner and went to bed."
Required: demonstrates decision-making support
"Offered choice of dinner menu (pasta or stir fry). Participant chose pasta via verbal communication. Sat with participant during meal at preferred table. Participant initiated bedtime at 9pm. No prompting required."
What auditors may look for

Safeguarding in shared accommodation

The SIL Safeguarding Standard expects workers to recognise early signs of harm, and providers and workers to evidence the steps taken to manage risks, including risks between people living in the home. Providers and workers should be able to evidence de-escalation responses and risk mitigation steps.

Current: insufficient safeguarding evidence
"There was a disagreement between housemates. Settled after staff support."
Required: observable safeguarding response
"Verbal conflict between Participant A and Participant B at 7:30pm regarding TV channel. Observed raised voices. Separated participants to different rooms as per BSP. Both calm within 15 minutes. No physical contact. Documented as per risk plan. Escalation not required at this stage. Recurring pattern noted - see risk register."
What auditors may look for

Observable practice governance

Providers and workers should demonstrate that workforce management systems translate into consistent, observable practice in the participant's home. Notes can show that support meets individual needs, communication preferences, and cultural considerations - not just that a shift occurred.

Current: not observable as participant-specific
"Provided personal care and assistance with daily activities. Participant cooperative."
Required: observable, participant-specific practice
"Assisted with morning shower using participant's preferred verbal prompting approach (3-step instruction as per OT plan). Used Makaton symbols for dressing sequence. Participant initiated breakfast independently. Medication administered at 8am as per medication management plan. Anxiety rating 2/5 throughout."
NoteGate & the new SIL standards

NoteGate turns Practice Standards into point-of-support documentation controls.

NoteGate supports documentation for the supported decision-making, safeguarding and practice governance standards. Workers are guided at the point of submission. Supervisors review. Evidence accumulates automatically.

New SIL Practice Standard requirement Standard NoteGate capability Gate
What choice was offered; how participant communicated preference; whether their will was followed Supported Decision Making Participant-specific note prompts enforce decision-making fields before submission Gate 1
Worker notes demonstrate competency in person-centred and trauma-informed practice Practice Governance Quality scoring tracks observable worker competency per note Gate 1
Early recognition of harm; prompt, trauma-informed response documented Safeguarding Risk Gate surfaces early signals from validated notes before they escalate Gate 3
Evidence the steps taken to manage risk in the home, including risks between housemates Safeguarding Incident Gate captures structured de-escalation evidence with guided prompts Gate 2
Corrective action tracking for risk mitigation steps from open to resolved Safeguarding Corrective actions assigned, tracked, and evidenced to closure via R&C Intelligence Gate 3
House-level incident patterns across workers and shifts identified and addressed Safeguarding Risk Intelligence surfaces recurring house-level patterns across shift records Gate 3
Consistent, observable practice across all workers delivering support to the participant Practice Governance Supervisor review queue flags quality variation across workers on the same participant Gate 1
Evidence mapped to NDIS Practice Standards for certification audit submission All standards Audit Gate generates structured evidence packs with Practice Standards mapping on demand Gate 4
Gate 1 - All plans
Note validation, quality scoring, supervisor review queue
Gate 2 - All plans via IRA
Structured incident reports, de-escalation evidence, reportability triage
Gate 3 - Risk & Compliance Intelligence (mandatory)
Risk register, risk signals, corrective actions, house-level patterns
Gate 4 - Risk & Compliance Intelligence (mandatory)
Audit evidence packs, Practice Standards mapping, one-click export
For NDIS SIL providers

Generic shift notes cannot prove participant-specific support. NoteGate checks every note against the person's actual support requirements.

NoteGate extracts documentation rules from uploaded care plans, behaviour support plans, NDIS goals, and risk assessments. Every note is validated against the participant's specific requirements before it is accepted into the record - not after an auditor flags it.

Book a SIL walkthrough → View pricing →
Common questions

SIL registration & NoteGate.

What is NDIS SIL compliance software?
NDIS SIL compliance software helps supported independent living providers keep records that show observable, participant-centred support against the SIL Practice Standards, which apply from 1 July 2026. NoteGate is NDIS SIL compliance software for documentation: it checks shift notes before they are saved and keeps the evidence trail. It does not determine whether a provider meets the standards.
Is SIL registration mandatory?
Yes. From 1 July 2026, NDIS SIL providers must be registered with the NDIS Commission. A registered provider delivering SIL under Group 0115 (Assistance with daily life tasks in a group or shared living arrangement) has its registration varied to add Group 0138 and must comply with the SIL Practice Standards and the core module to remain registered.
When are providers audited against the SIL Practice Standards?
The SIL Practice Standards module is audited at the provider’s next audit. The module requires practice to be demonstrated, not only documented in policy, so the records written on each shift are where an auditor can see it.
Do the new SIL Practice Standards change what shift notes must contain?
The SIL Practice Standards do not set a shift note template. They set expectations for supported decision-making, safeguarding, practice governance, and agreements about tenancy, housing and support arrangements. Shift notes are one of the records a provider can use to show those expectations are met in practice, for example what choice was offered and how the participant communicated a preference, the steps taken to manage risks in the home, and that support is consistent across workers. Generic notes that record only that a shift occurred may not show this.
Is NoteGate built specifically for SIL providers?
NoteGate is built for NDIS, aged care, and DVA providers across all service types. For SIL providers, the participant-specific validation engine extracts rules from behaviour support plans, OT assessments, and care plans specific to shared accommodation settings. The Risk Gate and Incident Gate are designed for the safeguarding evidence requirements that the new SIL Practice Standards introduce. NoteGate works standalone today; CRM connectors are in development and none is live.
Does NoteGate make compliance decisions about whether our organisation meets the new standards?
No. NoteGate validates documentation quality, surfaces risk signals, and structures evidence for human review. All decisions about risk ratings, corrective actions, and what to present to auditors are made by your supervisors and management team. NoteGate is a documentation infrastructure tool - not a compliance authority. Whether your organisation meets the SIL Practice Standards is a determination made by the NDIS Quality and Safeguards Commission at audit.
How long does it take to set up NoteGate for a SIL house?
Setup involves creating participant profiles, uploading care plans and BSPs (which NoteGate uses to extract participant-specific documentation rules), and adding worker accounts. Solo and Starter subscribe immediately; Growth and above start with a 14-day trial with a card saved. Larger providers can book a guided walkthrough to configure participant-level rules before go-live.

SIL audits look for practice. Start building the evidence in every note.

Talk to us about how NoteGate maps to the new SIL Practice Standards for your participant group and house structure. No obligation.

Book a SIL walkthrough → View pricing →

Participant data stored only in AWS Sydney · Standalone today, CRM connectors in development

Sources and last reviewed

Last reviewed 2 October 2026. Source: NDIS Quality and Safeguards Commission, Mandatory registration and transition pathways for supported independent living. Read the Commission’s pages for your own pathway; this page summarises them and is not legal advice.